#H&M and their Reputational Monkey

#H&M is the latest #brand in conflict with the public as a result of their unfortunate insensitive print campaign, which offended people the globe over.  So when will an apology be enough or acceptable?  Or is this the type of transgression, which should not even occur?  Their sales might not be directly or immediately affected, but this will remain a monkey on their #reputational back.  We have seen how junior employees are being blamed for the posting of similar nature, in the past.  How is it possible for to happen, when there are supposed to be proper approval processes in place?  Are we now compromising governance principles to ensure we first to market?  And, at what cost?

Being #Cool does not imply compromise....it also reflect badly on the industry and the specialist area of brand management and #communication!

Most talked about speech at the #2018GoldenGlobes by #Oprah

The most talked about speech at the #GoldenGlobes2018. Why, mainly, because, it articulated all the topical and burning issues associated with the current narratives facing the world today.  This was not an impromptu speech...well rehearsed and strategic planned to ensure effectiveness and to bring about meaningful change...it goes beyond the emotive element, it is intended to resonate with all the affected who can identify with the essence of its intent.  We all witnessed the end of an era and the renewed birth of hope, resilience, renewal, ownership, dignity, togetherness, equality, emancipation and Speaking the Truth.

https://www.youtube.com/watch?v=ss6qQM054B0

Millennial #Brand considerations for 2018

Is your brand #millennial savvy? 

What are you doing differently without compromising the #essence of your #brand? 

Have your considered whether your approach, texture, frequency and method of engagement might be dated and not able to #resonate with this segment of the market?

Review your #corporate culture in as far as readiness, inclusiveness, flexibility, change management and agility to adapt.

Consumer and Employee #Loyalty-Retention Programmes will become even more #unconventional and same-old-same-old can result in market share loss.

Ensure Relevance, ongoing and engaged Relationships, and clearly defined Returns, Reliability of your offering, and Recognisability (edge) of your brand as #influence enablers.

Corporate Social Responsibility (CSR) to become more than a #reputation driver but integral to the essence of your brand as a #differentiator.

Consistency, Alignment and Clarity of all your interventions across all platforms, more importantly social media is pivotal.

#Customisation and personalisation will become game-changers for your product and service offering.

At least a 70% increase with your online presence to ensure highest degree of competitiveness and sustainability. Become the# trend - remain the trend.

Advancements of #BusinessPlans to be more liquid, whereby its cycle reduced, to six months and less...it’s all about agility, staying top of mind, ahead of the game and #relevance. 

Cities are already starting to compete to attract millennials, with #NewYork taking the lead! 

Remember value-add is not a buzz word, but a must for millennials...

Room for error and remedial action to address your brands unfavourable position will become even smaller...

#Collaboration, development and #design of offerings/solutions in conjunction with millennials will ensure unprecedented take-ups, support and endorsement of your brand.