#saywhat
Gone are the
days where people are placed on hold for 15 minutes and more at call centres…Especially,
when you want to log a complaint or enquire about a faulty product with a
particular #brand…more than ever, have seen the power, influence and speed at
which, people simply just go #social with their unresolved issues and the
implications on that brands’ #reputation is widely distributed and discussed with
unpleasant comments and remarks in this age of relevance, currentness, agility
and speed to respond and engage with your #customers…
Twenty-four-seven is not a
song, but a reality…
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